The Perfect Blend: How to Successfully Combine AI and Human Approaches to Business
Combining a human and machine approach will change the efficiency, revenue and productivity of your business.
When looking to Hollywood for our data on AI — out-of-control robots taking over the world or coming back from the future to alter history — it’s no wonder we might fear it. But I saw an image the other day that illustrates the problem with this thinking perfectly:
A robot tries to pass a slice of bread to a prisoner, pressing it up flat against the prison bars. A human trains the robot to turn the slice sideways so it fits, and it successfully passes the prisoner their bread. Then, when the robot is unable to fit a bowl of water through the bars, they attempt the same solution: turning it sideways. The bowl passes through fine, but the water spills onto the floor.
There is no need to worry about AI making our decisions or taking our jobs. AI can present data, but it needs humans to provide the data. While that may sound like a simple, one-off task that could then spiral out of control, humans are needed not only to train and explain, but also sustain AI operation long-term. These three roles are vital to a healthy relationship between AI and humans. By balancing the speed and accuracy of AI with the human ability to identify right from wrong, you can create a powerful blend that will radically alter the trajectory of your business.
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