• Provide executive leadership as head of technology for companies seeking custom application and CRM solutions
• Responsible for all aspects of strategic planning, implementation, and support as an integral component of business plan
• Create and deploy new technologies
• Develop projects to streamline services, including:
— 100% custom referral program developed with SalesForce to automate the referral process for each salesperson
— Custom data migration for reporting, including moving data live from SalesForce and Five9 into a central database, enabling operations to build custom reports and push back into Five9 through Five9 API updates to Agents Sales Skill Level, which results in rewarding top sales agents with more calls.